Frequently Asked Questions

Dec 14, 2019 - 01:56pm

 [F] Frequently Asked Questions  / Common Problems and Solutions  / Troubleshooting  /

Link or Login just Reloads Page (v5.0+)

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Created On: 25 May 2004 10:23 am
Last Edited: 4 Mar 2013 11:31 am

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When I click on a link, or in some cases when a user attempts to login, they cannot move forward (parent page reloads, for example).

Answer

Two things to check:


  1. Check the "Filename for URLs:" setting in the folder you are trying to load. If it contains foreign or special characters, letters with accent marks, etc., change those to some other letter or remove them altogether (it will not affect the folder name, just the URL). For example, not "Calienté" but "Caliente". Some browsers cannot handle these characters in URLs.
  2. Set the "Length for a static-page pathname to switch to query-style URLs:" in the General Control Panel to "0" (zero). All this does is cause URLs to look like the classic Web Crossing URL format ( ex: http://faq.elliptics.com/WebX?50@@.ee6d822 ) rather than a more "traditional" URL (ex: http://faq.elliptics.com/WebX/FAQ/Support%20Assistant ).