Frequently Asked Questions

Nov 17, 2019 - 06:41am

 [F] Frequently Asked Questions  / Operational Questions  / Email  /

Why isn't my Email Being Picked Up (mirroring OR validation)

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Created On: 4 Jan 2000 4:30 pm
Last Edited: 4 Jan 2000 4:30 pm

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I've set up my email validation. The emails go but Web Crossing isn't checking the email account for responses, yet I see them in the POP account..

or

I set up a folder to mirror a list, but it's not working, the posts aren't being picked up by Web Crossing, yet I see them in the POP account.

Answer

Usually this occurs because the MX record for your mail server is different than the "server address" you entered into Web Crossing.

Example: you set up webX to check "jq_public@xyz123.com". However, the email server for "xyw123.com" is actually "mail.xyz123.com". If this is the case, then the POP account information in Web Crossing must be "jq_public@mail.xyz123.com".

Web Crossing also has a logEmail file (assuming it is activated in the sysop control panel). Always look at this file to see what email errors are being generated.